How are Playback Reports being calculated?

  • For the following Media types:
    • Videos, except live streams
    • Audio assets, except live streams
    • Documents, except those with 1 page/slide
  • Playback records are generated as follows:
    • A Playback Record is generated every time the Media completes one full playback of all its content.
    • A Playback Record is not generated if the playback is interrupted (e.g., due to scheduling).
  • For the following Media types:
    • Images
    • Documents with only 1 page/slide
    • Websites
    • Widgets
  • Playback records are generated as follows:
  • If the Media is part of a Playlist with 2 or more items:
    • A Playback Record is generated every time the Media completes one full playback as instructed by the timing on a Playlist
    • If the playback is interrupted (e.g., due to scheduling), a Playback Record is not generated
  • If the Media is not part of a Playlist or is part of a Playlist with only 1 item:
    • A Playback Record is generated every time the Media is displayed for 300 seconds. In other words, every 300 seconds, you will have one playback entry of the Media in the CSV file
    • If the playback is interrupted during the 300-second interval (e.g., due to scheduling), a Playback Record is generated for the elapsed amount of time from the last Playback Record