Author Archives: Jeff McCauley

Make sure that the screen resolution you created is the same as what you’re using for your campaign or else it won’t be available.

You need to preview the video when you upload it so that Signage Studio will know what the duration is for the video.

The background is a channel in your campaign that is at the bottom of all the other channels. So in effect you should have a screen division in screens that has the order of 0. Then all you need to do is assign it in the campaign that’s how it becomes a background.

You have two options, one is to put a view at the back of all the screen divisions that you have. 1.) Click on Screens 2.) Go to the screen division that you are using 3.) Add another “view” on the screen division 4.) On the Screen Templates Panel drag the screen division that you […]

If you are getting the error message below:: error has occurred This application requires an update Adobe AIR but downloading that update on your system is not allowed by your administrator, please contact your administrator This means that you need to have the latest AIR version installed on the computer. It can be found from here: […]

This is a native error from Adobe AIR which means – “The AIR application or Flash Player SWF does not match the one specified in the DRM policy.” Its possible the device you are using doesn’t have Adobe AIR installed properly. You can download it here: http://get.adobe.com/air/

Make sure all the players using the campaign you’re working on are turned off. Load the campaign and click on the output you want to delete then click on the X icon at the upper left hand side of that screen. If you are still getting the same error message you can try to delete […]

No only one campaign per computer is allowed, What you can do is run multiple displays and play different content per screen. Additional information on the video tutorial link below.

The items in the parenthesis “(1)”  means one of the components failed to download properly. To correct this simply click on the refresh button from the stations tab to initiate the manual caching.

Everything we do with SignageStudio is saved to the FuneralScreenCLOUD so for anything you do like upload a file, create a scene, etc. you need to save and upload to the server. Else this will not work properly when you try to use it in your campaign.