If you’re station is still showing the mouse cursor even if the SignagePlayer is already in Real Mode. Download this app to hide the cursor:: http://doomlaser.com/cursorcerer-hide-your-cursor-at-will/ note: this doesn’t work in snow leopard though
Author Archives: Jeff McCauley
Error Module 3350 on SignagePlayer
This is a generic error from adobe which means the file is not supported for the version installed on the machine. The best approach is to convert the file to a different format. However, you should note, due to the hundreds of different encoders available today, it is possible that some of your files may […]
Error Installing (Error #0)
Make sure old versions or unsuccessful installations are cleared so first close Studio or Player. In XP Delete C:\Documents and Settings\USER_NAME\Application Data\SignagePlayer.XXX Delete C:\Documents and Settings\USER_NAME\Application Data\SignageStudio.XXX (USER_NAME = logged on windows XP user) In Windows 7 / Vista Delete C:\Users\USER_NAME\AppData\Roaming\SignagePlayer.XXX Delete C:\Users\USER_NAME\AppData\Roaming\SignageStudio.XXX To get to this folder, Click on Start, and on the search […]
Error installing “This application requires an update Adobe AIR…”
If you are getting the error message below:: error has occurred This application requires an update Adobe AIR but downloading that update on your system is not allowed by your administrator, please contact your administrator This means that you need to have the latest AIR version installed on the computer. It can be found here: http://get.adobe.com/air/
Error code 16828 when installing latest updates
This is a security error on a computer, a work around for this would be to manually install the updates from the website.
Does the SignagePlayer run on devices with Windows XP Embedded?
The FuneralScreen SignagePlayer application can run on low-end devices with as little as an 800MHz processor with Win XPe SP3 (embedded XP). Of course, you will be limited to simpler videos (no HD) and simpler swf animation due to the lack of processing power.
Do you support SmartTVs?
As of the current release 4.0 you can use SmartTVs as displays, we don’t have any application you can install onto it to use without any computers. But this is included in our plans/future releases.
Cannot Stop SignagePlayer it keeps on reloading
Go to the task manager (ctrl+alt+delete) and choose start task manager, Click on Processes and look for Cmd.exe, SignageController.exe and SignagePlayer.exe and end that. This will close SignagePlayer and allow you to do what you want with it.
Can I export my resources from FuneralScreen Cloud
Unfortunately this is not possible, since you uploaded the files you should have a copy of it locally or from where you got it. As a work around you can get the files from the players that cached the resources that you use in your signage. In XP C:\Documents and Settings\USER_NAME\Application Data\SignagePlayer.XXX (USER_NAME = logged […]
Campaign doesn’t change in player
To update your player all you need to do is login to SignageStudio and click on the Stations Tab. Click on the station you want to update and change the Campaign and Output at the right hand side. Then Click on “save changes to server” and “update stations with changes”. Video Tutorial