The Cache is the problem there, you will need to clear cookies and cache so that the passwords and registered settings will be cleared. Close player In XP Delete C:\Documents and Settings\USER_NAME\Application Data\SignagePlayer.XXX (USER_NAME = logged on windows XP user) In Windows 7 / Vista Delete C:\Users\USER_NAME\AppData\Roaming\SignagePlayer.XXX To get to this folder, Click on Start, […]
Category: SignagePlayer
SignagePlayer has blank gray screen/connection problems
This means that the player doesn’t have a direct connection to the server, maybe an intermittent connection or worse of all firewall issues that is often caused by either your networking hardware or internet provider. We support both LIVE Sockets as well as HTTP Polling. Under the SignageStudio > Stations you may get 3 color […]
SignageController/Controller not running
You need to make sure the SignageController.exe task is running in the background (in Windows and Ubuntu). In Windows you will find it under c:\Program Files\SignagePlayer\win32\SignageController.exe. Also be sure to add a shortcut to the .exe in the Startup folder of your Windows SignagePlayer PC
Signage Player keeps on restarting even if I closed it.
This is because the SignageController is still running. All you need to do is go to the task manager and kill the process “Signage Controller.exe” and that should stop the player from reloading.
Player Status is just INIT
This means that the player you are working on is loading and trying to connect to the server. If it stays in that status then it might be having problems connecting to the CLOUD. First troubleshooting steps done for these kinds of issues is to clear cache and reregister. Close player In XP Delete C:\Documents […]
Player screen distorted when it boots up for the first time
If the screen is incomplete or doesn’t show the complete signage the first time it boots but works after a reboot. Check if the TV/LCD Screen is already turned on when the system boots up. Chances are the signage is not displaying properly because screen resolution is not determined by windows because the TV/LCD Screen […]
Player Locks up after 24+ hours of running
The SignagePlayer consumes resources on the machine and if not restarted at least once daily would cause the system to crash and/or lock-up from time to time. We strongly recomment you restart the machines at least once a day to avoid this issue. You can do this at the time when you have the least […]
No Audio in Android Player but plays fine in Desktop Player
My Campaign plays the FLV file fine from the desktop player but no sounds are coming out from it when I used it with the Android version. For audio to work on the android player the FLV file should be encoded using mp3 audio. Please see screenshot below for more details. Note:: Due to […]
My taskbar is missing after installing SignagePlayer
This happens when the Player is installed in Real Mode, to change this just login to your Signage Studio. Click on Stations > Choose the station you just installed the player on and Click on the Station Mode property to change it. Make sure you click on save/upload after making this change. Restart the computer […]
My scheduled campaigns are not playing on time
Scheduled campaigns might not play on time if the computers date and time is messed up. Make sure to double check the date and time of the player to correct the issue.